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Create the credential

In Shopify Admin, open Settings → Apps and sales channels → Develop apps, create a custom app for Platinur, and configure its Admin API scopes. Grant only read_orders, read_products, and/or read_customers for the objects you will select. Install the app, then copy the Admin API access token. Copy the shop name from the permanent your-store.myshopify.com address; do not use a custom storefront domain and do not include https:// or /admin.

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Connect

  1. Open Integrations → New Source → Shopify.
  2. Enter the store name and Admin API access token.
  3. Choose Orders, Products, and/or Customers.
  4. Test the connection, create the source, and discover the selected objects in Schema.
  5. Run the first sync and optionally add a schedule.
Paste the shop-name portion into Store name and the copied token into Admin API access token. Test endpoint verifies the installed app’s token. After creation, confirm the selected objects in Schema and run the first Sync. Platinur uses the versioned, read-only Admin GraphQL API—not the legacy REST Admin API. It follows GraphQL cursors, respects throttling with bounded retries, and enforces Shopify’s 25,000-object pagination boundary. Larger histories must be narrowed before they can be certified as complete.

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Common failures

  • 401 unauthorized: reinstall the app or replace the Admin API access token, then test again.
  • Access denied: add the matching read scope to the custom app, reinstall it, and select only the authorized objects.
  • Shop not found: enter only your-store or the your-store.myshopify.com shop identifier, not a custom domain or a full URL.
  • Large history limit: narrow the source history or work with support before treating a 25,000-object result as complete.

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Rotate or revoke access

Rotate or recreate the custom-app token in Shopify, paste the new token in the source Config tab, and Test endpoint before revoking the old token. To revoke immediately, disable or delete the source and uninstall the custom app or revoke its token in Shopify. See Shopify’s Admin GraphQL API, authentication guide, and API limits.