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The Support tab in the sidebar is where you reach the Platinur team without leaving your workspace. Every request is sent to Platinur and answered by email to your account address.

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Opening a request

  1. Open Support in the sidebar.
  2. Choose what you need help with:
    • Request more AI usage — ask us to raise your workspace’s AI capacity.
    • Report a bug — something isn’t working as expected.
    • Billing & account — questions about your plan or account.
    • Feature request — something you’d like Platinur to do.
    • Something else — anything not covered above.
  3. Edit the message (some categories come with a starting draft), then Send to support.
We reply to the email address on your account.

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Reaching your AI usage limit

Platinur workspaces run on an included AI allowance. If a request reaches that limit, the assistant shows a short message that your workspace has hit its current AI usage cap and offers a Request more AI capacity link. That link opens Support with the request pre-filled — send it and we’ll extend your capacity. The cap is temporary; your work isn’t lost.

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Attaching diagnostics to a bug report

When you choose Report a bug, you can tick Attach a redacted diagnostics bundle. On send, Platinur downloads a diagnostics archive (workspace status, configuration, recent run history, and schema-drift signals) with secrets stripped out, so you can share it with support to speed up a fix. It never contains credentials or your source data.
Diagnostics are optional and only offered on bug reports. Nothing is collected unless you tick the box and send the request.