> ## Documentation Index
> Fetch the complete documentation index at: https://docs.platinur.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Contact the Platinur team from inside your workspace — request more AI usage, report a bug, or open a case.

The **Support** tab in the sidebar is where you reach the Platinur team without leaving your
workspace. Every request is sent to Platinur and answered by email to your account address.

## Opening a request

1. Open **Support** in the sidebar.
2. Choose **what you need help with**:
   * **Request more AI usage** — ask us to raise your workspace's AI capacity.
   * **Report a bug** — something isn't working as expected.
   * **Billing & account** — questions about your plan or account.
   * **Feature request** — something you'd like Platinur to do.
   * **Something else** — anything not covered above.
3. Edit the message (some categories come with a starting draft), then **Send to support**.

We reply to the email address on your account.

## Reaching your AI usage limit

Platinur workspaces run on an included AI allowance. If a request reaches that limit, the
assistant shows a short message that your workspace has hit its current AI usage cap and offers a
**Request more AI capacity** link. That link opens Support with the request pre-filled — send it
and we'll extend your capacity. The cap is temporary; your work isn't lost.

## Attaching diagnostics to a bug report

When you choose **Report a bug**, you can tick **Attach a redacted diagnostics bundle**. On send,
Platinur downloads a diagnostics archive (workspace status, configuration, recent run history, and
schema-drift signals) with **secrets stripped out**, so you can share it with support to speed up a
fix. It never contains credentials or your source data.

<Note>
  Diagnostics are optional and only offered on bug reports. Nothing is collected unless you tick the
  box and send the request.
</Note>